LUX smart home products

Tips and advice on using our app and smart thermostats in your smart home.

Will using Alexa voice commands through the LUX Products Skill interfere with my LUX mobile app?
Alexa will not interfere with the Lux mobile app. Changes requested through Alexa voice commands will be visible on the thermostat display screen, the mobil...
Thu, 10 May, 2018 at 11:19 AM
How long does it take for changes I make on the website or mobile apps to take effect?
Changes you make to your thermostat settings from the website can take up to five minutes to take effect on your thermostat. For the mobile app, changes shou...
Mon, 7 May, 2018 at 12:18 PM
What happens if my thermostat goes offline?
Your thermostat will maintain the schedule you have set for it even when it’s not connected to the Internet. To reconnect your thermostat:   First check ...
Thu, 10 May, 2018 at 11:27 AM
I put my thermostat in Auto mode. Why can’t I change the Set Temperature?
If your thermostat is in Auto mode, Heat or Cool modes will be automatically activated within the range of your heating and cooling schedules. You may notic...
Thu, 12 Apr, 2018 at 2:34 PM
How can I change units from Fahrenheit to Celsius?
The units used on the web and mobile applications can be changed by logging into the web app and editing your profile. On the profile page you can change yo...
Tue, 8 May, 2018 at 10:58 AM
I forgot the password used for my LUX account. How do I recover it?
If you've forgotten your password, it can be reset here. Once you request it, we’ll email you a personal link that will allow you to change your passwo...
Tue, 8 May, 2018 at 9:59 AM
How long does it take for changes I make on the website or mobile apps to take effect?
Changes you make to your thermostat settings from the website can take up to five minutes to take effect on your thermostat. For the mobile apps, changes sho...
Tue, 8 May, 2018 at 10:05 AM
How many thermostats can I connect to an account?
There is no limit to the number of thermostats you can connect to your account.
Thu, 12 Apr, 2018 at 2:36 PM
How do I move a thermostat to a different user’s account?
The easiest way to move a thermostat to a different user’s account is to share the thermostat. If you would like to remove the thermostat from your account s...
Mon, 7 May, 2018 at 12:56 PM
How do I change the email address associated with my Lux account?
Updating your email address and account information is simple, just follow the steps below. Sign In to your Lux account with your current email address...
Mon, 7 May, 2018 at 12:53 PM